# Coinpanda Support **URL:** https://discuss.coinpanda.io/c/coinpanda-support/5.md?page=3 [Latest](https://discuss.coinpanda.io/latest.md) · [Categories](https://discuss.coinpanda.io/categories.md) **Page:** 4 --- ## [GATE.IO Issue Import Issue](https://discuss.coinpanda.io/t/gate-io-issue-import-issue/235)
**Author:** [@J\_G](https://discuss.coinpanda.io/u/J_G)\ **Replies:** 2\ **Last updated:** [December 15, 2021, 6:53pm UTC](https://discuss.coinpanda.io/t/gate-io-issue-import-issue/235 "2021-12-15T18:53:57Z")
Hello, I bought less than 250$ worth of a coin with the ticker “MIST” on gate.io. When coinpanda calculates my total it is showing I have about $84,000 dollars worth of it. It is throwing off my cost basis. Any idea why… --- ## [Help Tickets](https://discuss.coinpanda.io/t/help-tickets/236)
**Author:** [@J\_G](https://discuss.coinpanda.io/u/J_G)\ **Replies:** 1\ **Last updated:** [December 15, 2021, 6:51pm UTC](https://discuss.coinpanda.io/t/help-tickets/236 "2021-12-15T18:51:49Z")
I am trying to submit a Help Ticket, however, when I click the Captcha checkmark it gives me a “Failed” captcha red box at the top. I cannot submit my ticket. Are there any numbers are email addresses to email directly? … --- ## [Trezor zcash account export fails](https://discuss.coinpanda.io/t/trezor-zcash-account-export-fails/189)
**Author:** [@rdcken](https://discuss.coinpanda.io/u/rdcken)\ **Replies:** 3\ **Last updated:** [December 3, 2021, 12:43pm UTC](https://discuss.coinpanda.io/t/trezor-zcash-account-export-fails/189 "2021-12-03T12:43:22Z")
Dear Sirs, I have exported my trezor accounts into a trezor wallet septup. BTC exports okay, upload is a few seconds ETH exports okay uploads in a few seconds Zcash exports okay, upload just gets stuck in “unloading”… --- ## [Crypto.com App & Exchange](https://discuss.coinpanda.io/t/crypto-com-app-exchange/216)
**Author:** [@CryptoDoc77](https://discuss.coinpanda.io/u/CryptoDoc77)\ **Replies:** 1\ **Last updated:** [December 3, 2021, 12:24pm UTC](https://discuss.coinpanda.io/t/crypto-com-app-exchange/216 "2021-12-03T12:24:13Z")
Good morning to everyone, Unfortunately, although Coinpanda seems to work very well, it does not correctly calculate the balances of the “Crypto.com” wallets, neither “App” version, nor “Exchange” version (and this issu… --- ## [BitMEX API import not working](https://discuss.coinpanda.io/t/bitmex-api-import-not-working/177)
**Author:** [@FrancYescO](https://discuss.coinpanda.io/u/FrancYescO)\ **Replies:** 15\ **Last updated:** [December 3, 2021, 9:59am UTC](https://discuss.coinpanda.io/t/bitmex-api-import-not-working/177 "2021-12-03T09:59:14Z")
i newly added BitMEX on my account, is anyone using this exchange? i made a deposit and just a trade but nothing seems to be imported on coinpanda via API --- ## [Binance US holdings not showing up in Portfolio](https://discuss.coinpanda.io/t/binance-us-holdings-not-showing-up-in-portfolio/213)
**Author:** [@NeonNoir84](https://discuss.coinpanda.io/u/NeonNoir84)\ **Replies:** 2\ **Last updated:** [December 2, 2021, 8:24pm UTC](https://discuss.coinpanda.io/t/binance-us-holdings-not-showing-up-in-portfolio/213 "2021-12-02T20:24:00Z")
I’ve successfully imported my Binance US holdings and they show up in the wallet, but they are not showing up in my portfolio. Not sure if that means that they are not part of the tax filing… Thanks! --- ## [Blockfi Report csv issue](https://discuss.coinpanda.io/t/blockfi-report-csv-issue/210)
**Author:** [@NeonNoir84](https://discuss.coinpanda.io/u/NeonNoir84)\ **Replies:** 2\ **Last updated:** [December 2, 2021, 8:17pm UTC](https://discuss.coinpanda.io/t/blockfi-report-csv-issue/210 "2021-12-02T20:17:16Z")
Hi there! The Blockfi transactions import just fine. But I’m unable to import the trading csv. Is this a known issue? Anything that can be done here? Thanks!!! --- ## [Yoroi Cardano Staking](https://discuss.coinpanda.io/t/yoroi-cardano-staking/212)
**Author:** [@NeonNoir84](https://discuss.coinpanda.io/u/NeonNoir84)\ **Replies:** 2\ **Last updated:** [December 2, 2021, 8:07pm UTC](https://discuss.coinpanda.io/t/yoroi-cardano-staking/212 "2021-12-02T20:07:49Z")
Hi there! When importing from Yoroi wallet it says that transactions were successfully imported, but the wallet remains empty (even after refreshing). The amount shown in the Dashboard isn’t correct. I’m staking ADA in c… --- ## [Temple Wallet Sync - amount not correct](https://discuss.coinpanda.io/t/temple-wallet-sync-amount-not-correct/181)
**Author:** [@NeonNoir84](https://discuss.coinpanda.io/u/NeonNoir84)\ **Replies:** 6\ **Last updated:** [December 2, 2021, 9:36am UTC](https://discuss.coinpanda.io/t/temple-wallet-sync-amount-not-correct/181 "2021-12-02T09:36:33Z")
The auto-sync sees 10x the amount of TZ I have in my wallet. Can that be fixed somehow? Don’t want to pay taxes on that. lol --- ## [Kusama Bug: Wallet & Dashboard Disagree](https://discuss.coinpanda.io/t/kusama-bug-wallet-dashboard-disagree/174)
**Author:** [@Andrew\_Thompson](https://discuss.coinpanda.io/u/Andrew_Thompson)\ **Replies:** 2\ **Last updated:** [November 18, 2021, 8:44pm UTC](https://discuss.coinpanda.io/t/kusama-bug-wallet-dashboard-disagree/174 "2021-11-18T20:44:14Z")
Hello, I added a Kusama wallet and synched it using the API. While I am in the “Wallet” section, it correctly shows my actual KSM balance in the wallet. However, when I click over to my dashboard, it shows a completely … --- ## [Walltet sync "error"](https://discuss.coinpanda.io/t/walltet-sync-error/132)
**Author:** [@CryptoJames](https://discuss.coinpanda.io/u/CryptoJames)\ **Replies:** 1\ **Last updated:** [October 30, 2021, 3:19pm UTC](https://discuss.coinpanda.io/t/walltet-sync-error/132 "2021-10-30T15:19:47Z")
One of my polygon Wallets has been acting up the past two days, and after a sync attempt I see “error” and new transactions have not been imported. Any suggestions? Thanks --- ## [Wallet stuck on syncing](https://discuss.coinpanda.io/t/wallet-stuck-on-syncing/95)
**Author:** [@CryptoJames](https://discuss.coinpanda.io/u/CryptoJames)\ **Replies:** 11\ **Last updated:** [October 24, 2021, 12:05pm UTC](https://discuss.coinpanda.io/t/wallet-stuck-on-syncing/95 "2021-10-24T12:05:46Z")
Hi. Two of my wallets have been stuck on “syncing” for a couple days, I can’t seem to get the website to give up so I can try again. I’ve tried all the obvious stuff, such as logging out, closing safari, clearing cache… --- ## [Scam token how to correctly hide](https://discuss.coinpanda.io/t/scam-token-how-to-correctly-hide/123)
**Author:** [@FrancYescO](https://discuss.coinpanda.io/u/FrancYescO)\ **Replies:** 3\ **Last updated:** [October 18, 2021, 11:52am UTC](https://discuss.coinpanda.io/t/scam-token-how-to-correctly-hide/123 "2021-10-18T11:52:02Z")
I just received few scamtoken on my address, the first main real issue is that these will be classified by coinpanda as the official one, i think a strict check on the contract address or at least on name should be done,… --- ## [Imported .xlsx files and Total Value and Cost Basis values are incorrect](https://discuss.coinpanda.io/t/imported-xlsx-files-and-total-value-and-cost-basis-values-are-incorrect/72)
**Author:** [@CPLU](https://discuss.coinpanda.io/u/CPLU)\ **Replies:** 1\ **Last updated:** [September 20, 2021, 8:02am UTC](https://discuss.coinpanda.io/t/imported-xlsx-files-and-total-value-and-cost-basis-values-are-incorrect/72 "2021-09-20T08:02:38Z")
Support, my Total Value, Cost Basis values on my dashboard are different from the details (Tax Reports) page of my tax year. The Cost Basis is 1/3 of the value and Total Proceeds look off as well. I exported my capital … --- ## [Portfolio of imported wallets is wrong](https://discuss.coinpanda.io/t/portfolio-of-imported-wallets-is-wrong/66)
**Author:** [@Bastifanta](https://discuss.coinpanda.io/u/Bastifanta)\ **Replies:** 2\ **Last updated:** [September 20, 2021, 7:52am UTC](https://discuss.coinpanda.io/t/portfolio-of-imported-wallets-is-wrong/66 "2021-09-20T07:52:27Z")
Hi i have a Problem with my imported wallets. The shown portfolio is totally wrong there a big assets with USD and EUR what i don´t have. I imported the API (FTX) with subaccounts. The Wallets are all right its just the … --- ## [eToro import not working](https://discuss.coinpanda.io/t/etoro-import-not-working/69)
**Author:** [@silverstreak](https://discuss.coinpanda.io/u/silverstreak)\ **Replies:** 1\ **Last updated:** [September 20, 2021, 7:20am UTC](https://discuss.coinpanda.io/t/etoro-import-not-working/69 "2021-09-20T07:20:48Z")
Hello, I tried importing my eToro transaction history using the downloaded Excel file from eToro. The file appears to be accepted but no transactions appear. Am I doing something wrong? --- ## [ByBit API and CSV doesn't work \[SOLVED\]](https://discuss.coinpanda.io/t/bybit-api-and-csv-doesnt-work-solved/62)
**Author:** [@Martin\_Knoll](https://discuss.coinpanda.io/u/Martin_Knoll)\ **Replies:** 5\ **Last updated:** [September 15, 2021, 10:30am UTC](https://discuss.coinpanda.io/t/bybit-api-and-csv-doesnt-work-solved/62 "2021-09-15T10:30:04Z")
Hi, only about 10% of the transactions are transferred to Coinpanda with the Bybit API. Unfortunately, via BybitBit CSV, I always get an error for the CSV file of the trade history. Does anyone know the problems? Unfortu… --- ## [Unknown Error When Importing Transactions](https://discuss.coinpanda.io/t/unknown-error-when-importing-transactions/53)
**Author:** [@hessian19](https://discuss.coinpanda.io/u/hessian19)\ **Replies:** 1\ **Last updated:** [August 25, 2021, 11:49am UTC](https://discuss.coinpanda.io/t/unknown-error-when-importing-transactions/53 "2021-08-25T11:49:48Z")
Hello! Nearly every one of my wallets and/or exchanges that I have linked via API have errors such as this lately. What does the error mean? I’ve noticed that none of my transactions, from any wallet or exchange, show… --- ## [Internal transfer not recognized](https://discuss.coinpanda.io/t/internal-transfer-not-recognized/34)
**Author:** [@Mystery](https://discuss.coinpanda.io/u/Mystery)\ **Replies:** 3\ **Last updated:** [August 25, 2021, 11:45am UTC](https://discuss.coinpanda.io/t/internal-transfer-not-recognized/34 "2021-08-25T11:45:28Z")
I have some internal transfers between exchanges that are not identified. I have asked about this question in the chat before and was told you are working on an update. It would be great to have this fixed so that I don’… --- ## [Cardano (ADA) Reporting Twice](https://discuss.coinpanda.io/t/cardano-ada-reporting-twice/44)
**Author:** [@hessian19](https://discuss.coinpanda.io/u/hessian19)\ **Replies:** 1\ **Last updated:** [August 25, 2021, 11:28am UTC](https://discuss.coinpanda.io/t/cardano-ada-reporting-twice/44 "2021-08-25T11:28:30Z")
When going through and trying to reconcile my transactions, I’ve noticed that my Coinpanda dashboard shows that I currently hold twice as many ADA coins as what I actually own. A few things that I should point out first… --- ## [Kucoin API only pulls in deposits/withdrawals, no trades](https://discuss.coinpanda.io/t/kucoin-api-only-pulls-in-deposits-withdrawals-no-trades/38)
**Author:** [@claireablani](https://discuss.coinpanda.io/u/claireablani)\ **Replies:** 2\ **Last updated:** [August 25, 2021, 11:19am UTC](https://discuss.coinpanda.io/t/kucoin-api-only-pulls-in-deposits-withdrawals-no-trades/38 "2021-08-25T11:19:52Z")
Transactions pulled in with Kucoin API are only deposits/withdrawals. No trades are pulled in. Help! --- ## [Bitpanda BEST fees from API](https://discuss.coinpanda.io/t/bitpanda-best-fees-from-api/32)
**Author:** [@C\_king](https://discuss.coinpanda.io/u/C_king)\ **Replies:** 3\ **Last updated:** [August 25, 2021, 11:06am UTC](https://discuss.coinpanda.io/t/bitpanda-best-fees-from-api/32 "2021-08-25T11:06:20Z")
Hello, I have been using your software for a while and I am very happy so far. I have noticed that BEST fees from Bitpanda are imported as separate Send transactions (both API and file upload). Is it a specific reason f… --- ## [Is Coinpanda the same company as Accointing?](https://discuss.coinpanda.io/t/is-coinpanda-the-same-company-as-accointing/42)
**Author:** [@hessian19](https://discuss.coinpanda.io/u/hessian19)\ **Replies:** 1\ **Last updated:** [August 11, 2021, 5:05pm UTC](https://discuss.coinpanda.io/t/is-coinpanda-the-same-company-as-accointing/42 "2021-08-11T17:05:06Z")
Hello! I have created profiles within both Coinpanda and Accointing, and I’ve noticed they are VERY similar. Are these partner companies? I’ve noticed there are some things that one does better than the other, and vis… [Previous page](https://discuss.coinpanda.io/c/coinpanda-support/5.md?page=2)