# Help Tickets

**URL:** https://discuss.coinpanda.io/t/help-tickets/236
**Category:** Coinpanda Support
**Created:** [December 15, 2021, 12:11am UTC](https://discuss.coinpanda.io/t/help-tickets/236 "2021-12-15T00:11:10Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![J\_G](https://discuss.coinpanda.io/user_avatar/discuss.coinpanda.io/j_g/32/103_2.png) [@J\_G](https://discuss.coinpanda.io/u/J_G)
#### Post date: [December 15, 2021, 12:11am UTC](https://discuss.coinpanda.io/t/help-tickets/236/1 "2021-12-15T00:11:10Z")

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I am trying to submit a Help Ticket, however, when I click the Captcha checkmark it gives me a “Failed” captcha red box at the top. I cannot submit my ticket. Are there any numbers are email addresses to email directly?  
Thanks,  
J

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### Author: ![David\_Coinpanda](https://discuss.coinpanda.io/user_avatar/discuss.coinpanda.io/david_coinpanda/32/165_2.png) [@David\_Coinpanda](https://discuss.coinpanda.io/u/David_Coinpanda)
#### Post date: [December 15, 2021, 6:51pm UTC](https://discuss.coinpanda.io/t/help-tickets/236/2 "2021-12-15T18:51:49Z")

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Hi,

Just did a quick test and it seems to be working fine. Can you try clearing out the browser cache and cookies or try a new browser as well.

If that still doesn’t work you can also post the issue here on the forum or email [support@coinpanda.io](mailto:support@coinpanda.io)